Travel Insurance
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Important Notice: Our travel insurance policies now provide cover for Cancellation and Curtailment as a result of a COVID diagnosis, and Medical Expenses incurred abroad as a result of a COVID diagnosis provided you are not travelling to a Country where the Department of Foreign Affairs have advised to 'avoid non-essential travel' or 'do not travel' subject to the policy terms, conditions, and exclusions. All other claims relating to COVID will be excluded. Please refer to the General Exclusions section of our policy wording for further information on cover for COVID.
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Make a claim on your travel insurance

To make a claim, download and complete the relevant claims form below:

Once you have downloaded and completed the relevant claims form, please send it to:
MAPFRE ASSISTANCE Agency Ireland Travel Claims
Ireland Assist House
22-26 Prospect Hill
Galway

Ensure that you send all the original documentation to support your claim with your completed form. Please note that photocopies cannot be accepted and can lead to a delay in the handling of your claim.

We will send an acknowledgment letter to you upon receipt of your completed claims form which will advise you of your unique claim reference number. Please make sure you quote this reference number in any future contact you have with us.

If you have any questions you can call a member of our claims team on 091 501612 (if you're abroad call using +353 91 601612) or you can also e-mail them on traveldept@mapfre.com.